Frequently Asked Questions
What area do you service?
Now Serving new areas!
*Flat Rock *Hendersonville *South Asheville *Fletcher *Mills River areas!
If you have a question about whether or not you’re in our area Please contact us!
Do you watch dogs in your home?
No. We are a pet sitting and dog walking company which means we come to your home to care
for your animals.
How far in advance do I need to schedule?
If you are a new client, usually about 2 weeks ahead of your desired start date is
enough time to schedule a consultation and be ready to go. We can take reservations as early as you’d like to make them. Holidays fill up quickly, as our regulars know how busy the seasons can get.
Do you meet my dogs or cats (pets) beforehand?
Yes. At our initial consultation, we will come by to learn all the details of your pet(s) personality and routine, diet, and medical history.
How do I schedule services?
Book your dates on our home page ASAP to reserve your time. If you’re a new client we will respond and schedule your consultation.
How many visits a day should I schedule?
This is entirely up to you and the needs of your fur baby. We recommend trying to keep to their preferred schedule as if you were still there.
What if I need to cancel a visit?
We have a cancelation policy. If you need to cancel a visit and it is more than 24 hours in
advance, then please email or call us with the changes. Cancellation of pet-sitting/overnights with less than 24 hour notice are subject to $40 cancellation fee.
What if my return home is delayed? What if I come home early from a trip?
If you need to extend care, it is usually no problem. The additional visits will go on
to your account. We can invoice you for the extra visits when you return. If you return early from a trip, there is no additional cost, just please contact us as soon as possible.
Do you administer medications? Yes. We can administer pills, injections (i.e. insulin), eye drops, wound care, etc.
How do I pay for your services? When do I pay?
New clients will be required to pre-pay their first booking. A link will be sent to you and we accept all major credit cards. Once you become an established client we can accept cash or checks at the end of your scheduled booking. For regular clients that will be using our services often, we can offer pre-paid discounted packages.
